Contact Us
Whether you spotted something out of date on one of our reviews, want to ask about how we rank new online casinos, or need pointing toward responsible gambling support, this is where to reach Online Casinos. We read every message that comes in, though because we're a small independent team, replies take a little longer during busy periods.
What we can help with
Online Casinos covers new online casinos available to US players — how they're licensed, what their welcome offers actually cost, and how they compare on payments and game selection. Get in touch if your question falls into one of these areas:
- Review accuracy — a bonus term, payment method, or rating you think needs a second look
- Site content — questions about how we assess and rank the operators listed on the site
- Partnerships and media — enquiries from casino operators or industry contacts
- Responsible gambling — if gambling is affecting your finances or wellbeing, see our Responsible Gambling page for tools and support services before you reach out to us
- Site policies — questions about our Terms and Conditions or how the site operates
What we can't do
It helps to know the limits of what a comparison site can offer before you write in:
- We are not a casino, so we can't process deposits, withdrawals, or account issues — those go directly to the operator's own support team
- We can't intervene in a dispute between you and a casino, though we're happy to hear about a pattern of complaints so we can factor it into future reviews
- We don't offer personal betting advice or predict outcomes on any game
- We can't verify or reissue a bonus offer — terms and availability sit with the casino, not with us
Before you write in about a specific casino
If your query relates to one of the operators featured on the site — Raging Bull, Ignition, Uptown Aces, Ducky Luck, or any other name in our rankings — a faster route is usually the casino's own support desk, since account-level issues need identity checks we're not able to carry out on their behalf. If it's a broader question about how we reached a rating, or you think an offer's wagering terms have changed since {{ 'Aug 26, 2026' }}, we're glad to hear it and update the page where warranted.
How we handle what you send us
A few practical notes on getting a useful reply:
- Include the casino name and the page you're referring to, if relevant — it saves back-and-forth
- Keep account numbers, passwords, or full card details out of any message — we never need them and won't ask for them
- If you're reporting a suspected scam or a licensing concern, tell us what you observed and where; we can look into whether the site still meets the standard we expect before it stays listed
- For anything urgent involving money already deposited, contact the casino directly first, since we can't move funds or reverse transactions
A note on how this site works
Online Casinos may earn a commission when a reader signs up with a casino through a link on this site. That relationship never decides which operators we cover or how we rate them — commission doesn't buy position, and a poor showing on licensing, payment speed, or bonus terms will show up in a review regardless of any partnership. You can read more about who runs the site on our About Us page.
If you're outside the US
Online gambling availability and legal age requirements vary by state and by country. If you're reading from outside the US or want coverage of a different regulatory environment, our Non Gamstop Casinos UK 2026 page covers a separate market with its own licensing rules — it's worth checking if your question is really about a non-US jurisdiction.
Getting a response
We aim to work through messages in the order they arrive. Simple factual corrections tend to get resolved fastest; broader questions about methodology or partnership enquiries may take longer since they often need input from more than one person on the team. If you haven't heard back after a reasonable stretch, a short follow-up referencing your original message helps us find it faster than starting a new thread.
For anything related to gambling harm, please don't wait on a reply from us — the resources listed on our Responsible Gambling page, including self-exclusion programmes and state and national support services, are available immediately and are set up specifically to help.